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Return and Refund Policy

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Return and Refund Policy

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Please notify ClassyFlags.com within 2 days of package arrival, if you are unhappy with your merchandise and intend to return it. We want to hear from you, if you have a problem, so that we can help you solve it.

If your order is incomplete and you have not been notified that your order will be shipped in more than one package or you have received all your packages and you are still missing items, please notify us within 48 hours of receipt.

Most items can be returned within 30 days of receipt. - - - This means the item must be received by seller within 40 days. - - - 

Return Postage is the responsibility of the Buyer. Please ensure return packages to make sure they reach us intact and in good condition.

Please PUT TRACKING on your package. We cannot track a lost package without UPS or USPS tracking. Credit will NOT be given until your item reaches the warehouse.

Damaged or Used Goods are not returnable unless there is a defect in manufacture. If that is the case, credit or replacement is at the discretion of our manufacturer. Because all flags are inspected at the time of manufacture and again before shipping, manufacturing defects seldom go undetected. If your item has a defect, please call and talk to us. We will contact the manufacturer, who will send you a replacement item and a postage paid return mail label. If the defective item is not returned, your account will be charged for the second item.

Damage caused by Shipper should be reported directly to UPS. Please keep the packaging in case UPS requires proof of damage. ClassyFlags.com is not responsible for damage caused by the shipper.

PLEASE NOTE:

There are NO RETURNS on opened packages of Streamers, Pennants and Stock Buntings or opened rolls of Plastic Bunting.

There are NO RETURNS on Embroidered Patches or Lapel Pins.

There are NO RETURNS on Cut Fabric Bunting, Cut Yardage of Flag Fabric, Cut Yardage of Header, Fringe, Bunting or Opened Spools of Thread. 

There are NO RETURNS on Custom Orders

  • Custom Orders include any item made to order, reinforced to order or customized in any way.
There are NO RETURNS of used, dented or damaged merchandise: flags, poles, stands, brackets, accessories, halyard, cable, opened spools of halyard, opened bottles of cleaner or paint. 

Refunds will be processed and customer's account credited after receipt of returned merchandise at the warehouse, after merchandise is checked for use or damage and after reseller is notified of the results of this inspection, minus any restocking fees.

Returns will NOT be accepted after 45 days.

Freight and Handling charges are not refundable as they paid for services already used.

Please make sure you put tracking on your return package so we know where it is and it does not get lost, when being returned.

Please CALL FOR CORRECT RETURN SHIPPING ADDRESS.

Items returned to re-seller must be reshipped to manufacturer. This extra shipping will be deducted from the refund amount.

 - - - All items do not originate from same location. Be sure to call for the CORRECT return address.

We strive to please our customers. Let us know if you have a problem, but we feel very certain that you will be pleased with our high-quality, exceptional merchandise and come back again and again.

HAPPY SHOPPING !

Copyright © Polygon Concepts, Inc. - Pleasanton, CA
polygonconcepts@yahoo.com
925-426-2428 or mobile: 925-789-0017